1. INTRODUCTION

1.1   The mobile application and website (insert URL) (collectively, the BizSearch Platform) is created and controlled by BIZSEARCH PTY LTD (ACN 686 110 832) (BizSearch).

1.2   Bizearch are committed to ensuring your Personal Information is protected. BizSearch manage your Personal Information in accordance with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) ( Privacy Act ).

1.3   By accessing and using the BizSearch Platform and Services you agree to this Privacy Policy.

1.4   This Privacy Policy outlines how BizSearch collect, store, process, share, use and disclose your Personal Information, and how you may access your Personal Information kept by BizSearch or how you may make a privacy complaint.

1.5   For the purpose of this Privacy Policy:

• (a)   Personal information has the same meaning that it has under the Privacy Act, namely, information means information or an opinion about an identified individual or an individual who is reasonably identifiable, whether the information or opinion is true or not and recorded in a material form or not.
• (b)   Reviews means complaints or reviews published or posted on the BizSearch Platform about customers or clients who have not BizSearch for the goods and/or services supplied to them by a user of the BizSearch Platform.
• (c)   Sensitive Information has the same meaning that it has under the Privacy Act, namely information or opinions about your health, political affiliations, sexual preferences, religious beliefs, racial or ethnic origin, criminal history or other such private information.
• (d)   Service means the service made available through the BizSearch Platform which allows a user (being a supplier of goods and services) to share, publish or post Reviews.

2. BIZSEARCH PLATFORM

2.1   BizSearch will only collect and hold Personal Information and Non-Personal Information about you that is reasonably necessary to undertake its business activities and functions, deliver the BizSearch Platform and Services to you, or as otherwise permitted by law.

2.2   The type of Personal Information and Non-Personal Information that BizSearch collects and uses depends on the type of dealings that you have with BizSearch and includes the following:

• (a)   contact details and account registration information (for example, full name, email address and username and password);
• (b)   business information (address, business name, Australian Business Number or Australian Company Number);
• (c)   information about you posted or published in a Review on the BizSearch Platform (which may include your name, address, mobile, details of the goods and services you order and failed to pay for, amount owed and how long it has been owed for, whether you indicated that you were satisfied with the goods and services supplied, whether you are involved in any court or tribunal proceedings and any other information relating to your dealings with a supplier of goods and services);
• (d)   marketing data and information relating to your dealings, including information about: (i) the Services you have used; and (ii) the third party products and services you have used or enquired about;
• (e)   information relating to your dealings, or enquiries you have made, with BizSearch, including information about the BizSearch Platform and the Services, any third party products and services made available through the BizSearch Platform or complaints you have raised about Reviews, the BizSearch Platform, the Services or any other third party products or services made available to you on, or via, the BizSearch Platform; and
• (f)   device information which is automatically collected from you when you visit and navigate through the BizSearch Platform and use the Services. Such information may include, but is not limited to, your device type; your device’s network connections; unique device identifier, your device’s name; your device IP address, screen size and calibration, information about your device’s web browser and internet connection you use to access the BizSearch Platform or Services, geolocation information, browser characteristics, device characteristics, operating system and language preferences, dates and times of visits to the BizSearch Platform and other usage statistics; and
• (g)   other information that you provide to BizSearch or that BizSearch may collect in the course of BizSearch’s relationship with you.

2.3   BizSearch do not collect your Sensitive Information. However, some of BizSearch services are automated and BizSearch may not recognise that you have accidentally provided BizSearch with Sensitive Information. If you have accidentally sent BizSearch Sensitive Information, please contact BizSearch using the contact details set out in section 13 below.

3. How BizSearch collect Personal Information

3.1   Direct collection from you

• (a)   BizSearch will collect Personal Information and non-Personal Information about you or from visitors to the BizSearch Platform in a number of different ways. Whenever possible, BizSearch will collect Personal Information directly from you during the course of BizSearch dealings with you. For example, when you:
  • (i)   setup and create a profile on the BizSearch Platform (including when you edit or update your profile on the BizSearch Platform or reset your password) and when access and use the BizSearch Platform and Services;
  • (ii)   publish, share, post or submit Reviews on, or via, the BizSearch Platform;
  • (iii)   contact or correspond with BizSearch online (for example, when you complete online forms, or subscribe to BizSearch’s publications, alerts and newsletters), contact BizSearch via email or telephone with a query or request or make a comment on BizSearch social media sites or you participate in a promotion, competition or survey;
  • (iv)   when you apply for position of employment with BizSearch; or
  • (v)   when otherwise legally authorised or required to do so.
• (b)   When BizSearch collect Personal Information directly from you, BizSearch will take reasonable steps to notify you (using a collection notice) at, before, or as soon as practicable after, the time of collection. As a collection notice is specific to a particular collection of Personal Information, it will provide more specific information about BizSearch’s information-handling practices than this Privacy Policy.
• (c)   By providing your Personal Information to BizSearch, you acknowledge that you are authorised to provide such information to BizSearch.

3.2   Collection from third parties

• (a)   BizSearch may collect Personal Information about you from third parties, such as from:
  • (i)   users of the BizSearch Platform who publish or post Reviews about you on, or via, the BizSearch Platform;
  • (ii)   publicly available sources; and
  • (iii)   other third parties (including BizSearch’s related bodies corporate, business partners and service providers, credit reporting bodies, credit providers, government agencies and cloud-based accounting software providers).
• (b)   If a third party provides BizSearch with Personal Information about you, BizSearch rely on them to:
  • (i)   inform you that they are providing their Personal Information to BizSearch; and
  • (ii)   advise you that you can contact BizSearchs for further information about BizSearch privacy practices.
• (c)   Any third party collecting and sharing your Personal information with BizSearch, must take reasonable steps to ensure that you are aware of, and consent to, the matters outlined in this Privacy Policy, including that your Personal Information is being collected, the purposes for which that information is being collected, the intended recipients of that information, the individual's right to access that information, who BizSearch are, and how to contact BizSearch.

4. How BizSearch use your Personal Information

BizSearch use and disclose your Personal Information for the purposes for which the information is collected, including (but not limited to):

• (a)   providing you with access to, or use of, the BizSearch Platform and Services (including, but not limited to, to providing you with the means through which to access, post, publish, submit or shares Reviews on, or via, the BizSearch Platform or any third party products or services made available to you through the BizSearch Platform);
• (b)   informing you about the BizSearch Platform, the Services, third party products or services or about offers, competitions, promotions, events, sweepstakes, surveys, questionnaires about BizSearch, the BizSearch Platform, Services or other matters which BizSearch believe are of interest to you (such as recruitment or job opportunities);
• (c)   manage, administer, improve, test, develop and upgrade the BizSearch Platform, the Services and any other ancillary products and services BizSearch may offer from time to time, informing you about scheduled maintenance or outages and managing BizSearch’s relationship with you or to otherwise investigate complaints about the BizSearch Platform and Reviews;
• (d)   share with BizSearch’s Third Party Providers;
• (e)   charge and bill you to access and use the BizSearch Platform;
• (f)   verifying your identity;
• (g)   for internal record keeping;
• (h)   for direct marketing purposes (see below);
• (i)   complying with BizSearch’s legal and regulatory obligations;
• (j)   for any purpose to which you have consented; and
• (k)   for any other purpose notified to you at the time of collection.

5. Disclosure to Third Parties

5.1   Third Party Providers

• (a)   In order to provide or deliver the BizSearch Platform and Services to you, BizSearch may disclose your Personal Information to:
  • (i)   BizSearch’s affiliates, related bodies corporate, business partners, service providers, third party contractors, agents or suppliers, external business advisors or other authorised external service providers who perform functions on BizSearch’s behalf (such as credit reporting bodies, credit providers, third party payment processors, hosting companies, web developers, internet service providers, telecommunication providers, customer service providers, customer support specialists, fulfilment companies, external business advisors (such as auditors and lawyers), government agencies, public registries, search agencies, regulatory and licensing bodies, parties to whom you refer BizSearch to (for example, previous employers and referees), recruitment agencies and from publicly available sources of information (for example, online databases and social media) (collectively, Third Party Providers); and
  • (ii)   law enforcement bodies or regulatory authorities to assist with their functions, or as otherwise required or authorised by law.
• (b)   Prior to the disclosure of Personal Information to Third Party Providers, BizSearch will take such steps as reasonable in the circumstances to ensure that the Third Party Providers treat your Personal Information securely and otherwise complies with the relevant Australian Privacy Principles in relation to the Personal Information.

5.2   Third party payment processor
BizSearch use a third party payment processor to process payments made to BizSearch. In connection with the processing of such payments, BizSearch do not collect, process, use, share, store or disclose any payment information (such as credit card and bank account details). Rather, all such information is provided directly to BizSearch’s third party processor, Stripe, whose use of your Personal Information (including payment information) is governed by their privacy policy, which may be viewed at www.stripe.com/au/privacy.

6. Marketing communications

6.1   BizSearch may use and disclose your Personal Information to send you information about the BizSearch Platform and Services, as well as other content, resources, products and services offered by BizSearch (or Third Party Providers) and other information that may be of interest to you. BizSearch may send this information to you in a variety of ways, such as by email, SMS, telephone, social media or by customising online content and displaying advertising through the newsfeed on the BizSearch Platform.

6.2   If you do not wish to receive any of these marketing communications, you can opt out by following the unsubscribe instructions included in the relevant marketing communication, or by contacting BizSearch using the contact details set out in section 13 below.

7. Overseas disclosures of Personal Information

7.1   In the course of providing you with the BizSearch Platform and Services, it may become necessary or desirable to disclose Personal Information to Third Party Providers located overseas. The countries in which these overseas recipients may be located will depend upon the individual circumstances. Those countries that BizSearch may disclose your Personal Information to that are located outside of Australia include the United States, Indian, the Philippines and elsewhere in the world.

7.2   The laws where these overseas recipients may be located provide various levels of protection for Personal Information which are not always equivalent to the level of protection that may be provided for in Australia. Where BizSearch transfer your Personal Information overseas BizSearch will take reasonable steps to ensure that your Personal Information is treated securely and the means of transfer provides adequate safeguards.

8. Notifiable Data Breaches Scheme

In the event of any loss, or unauthorised access or disclosure of your Personal Information that is likely to result in serious harm to you, BizSearch will investigate and notify you and the Australian Information Commissioner as soon as practicable, in accordance with notifiable data breach scheme contained in Part IIIC of the Privacy Act.

9. Security of your Personal Information

9.1   BizSearch take steps reasonable in the circumstances to ensure that the Personal Information it holds is protected from misuse, interference and loss and from unauthorised access, modification or disclosure.

9.2   The transmission of information via the Internet is not completely secure. BizSearch cannot guarantee the security of your data transmitted to or via the BizSearch Platform and any transmission is at your own risk.

9.3   BizSearch will destroy or de-identify Personal Information in circumstances where it is no longer required, unless BizSearch are otherwise required or authorised by law to retain the information.

10. Accessing and correcting your Personal Information

10.1   BizSearch take steps reasonable in the circumstances to ensure Personal Information BizSearch hold is accurate, up-to-date, complete, relevant and not misleading. Under the Privacy Act, you have a right to access and seek correction of your Personal Information that is collected and held by BizSearch.

10.2   If at any time you would like to access or correct the Personal Information BizSearch hold about you, or you would like more information about BizSearch’s approach to privacy, please contact BizSearch via the contact details set out in section 13 below. If BizSearch refuse your request to access or correct your Personal Information, BizSearch will provide you with written reasons for the refusal and details of complaint mechanisms.

11. Cookies and Google Analytics

11.1   BizSearch use small text files placed on your computer called ‘cookies’ to collect standard log and visitor behaviour information in an anonymous form. BizSearch use this information to analyse how visitors use the BizSearch Platform and BizSearch website and to compile statistical reports on BizSearch Platform activity. You can set your computer or device to reject cookies, but this may affect your ability to use certain parts of the BizSearch Platform or website.

11.2   Services that the BizSearch Platform may use from time to time include Google Analytics, which transmits website traffic data to Google servers. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. BizSearch use reports provided by Google Analytics to help understand traffic and usage on the BizSearch Platform. By using the BizSearch Platform, you consent to Google processing your data in the manner described in Google’s Privacy Policy (www.policies.google.com/privacy) and for the purposes set out in this Privacy Policy.

11.3   Google may pass on cookies to its partners and other third parties to achieve its purposes. For more information on how Google uses the information collected from cookies, and how you can opt out of this feature please see Google’s Privacy Policy. You can also view Google Analytics’ currently available opt-out (see https://chrome.google.com/webstore/detail/google-analytics-opt- out/fllaojicojecljbmefodhfapmkghcbnh/related?hl=en-GB).

12. Children's policy

• (a)   BizSearch do not knowingly seek, collect or process Personal Information from or about persons under the age of 18 years of age ( Children ) without the consent of a parent or guardian.
• (b)   If BizSearch become aware that any Personal Information relating to a Child has been provided without the consent of a parent or guardian, BizSearch will use reasonable endeavours to:
  • (i)   delete the Personal Information from all relevant files as soon as possible; or
  • (ii)   ensure, where deletion is not possible, that the Personal Information is not used further for any purpose or disclosed further to any Third Party Provider.
• (c)   Any parent or guardian with queries regarding BizSearch’s collection, use, processing or disclosure of Personal Information relating to their Child should contact BizSearch using the details below.

13. Privacy complaints

If you have any complaints or issues you wish to raise with BizSearch regarding the way BizSearch have handled your Personal Information, or you would like to discuss any issues about BizSearch‘s Privacy Policy, please contact BizSearch directly by:

• (a)   email at [insert]; or
• (b)   calling BizSearch on [insert]

14. Changes to this Privacy Policy

From time to time, it may be necessary for BizSearch to review and revise its Privacy Policy. BizSearch may notify you about changes to this Privacy Policy by posting an updated version on the BizSearch Platform. BizSearch encourage you to check the BizSearch Platform from time to time to ensure you are familiar with BizSearch’s latest Privacy Policy.